Outage in Blackbaud
Active Issue Alert – Luminate Online - #000684786
Resolved MinorIncident Report
Summary AI Generated
A subset of donors experienced issues completing donations through the modal Checkout experience in Luminate Online's eCommerce and Calendar Events over approximately 19 hours. Apple device users were identified as additionally impacted. Engineers deployed patches overnight to address the issue, with monitoring confirming full resolution by the morning of July 23, 2026.
We have identified an issue impacting a subset of donors using the modal Checkout experience in eCommerce/Calendar Events. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud Luminate OnlineTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 07/23/2026 02:12PM
Our engineers identified additional impact to a subset of donors using Apple devices attempting to donate through the modal Checkout experience and made changes overnight to resolve this issue. Our monitoring indicates an immediate improvement following the changes, and the issue is now resolved.
MONITORING
about 1 month ago - at 07/23/2026 02:01AM
Our engineers have deployed a patch to mitigate this issue impacting a subset of donors using the modal Checkout experience in eCommerce/Calendar Events. We are monitoring the results. The next update will be at 10am ET on 7/23. Please continue to reference this page for updates.
IDENTIFIED
about 1 month ago - at 07/23/2026 01:03AM
Our engineers have deployed a patch to mitigate this issue impacting a subset of donors using the modal Checkout experience in eCommerce/Calendar Events. We are developing an additional patch to mitigate this issue further. The next update will be at 10am ET on 7/23. Please continue to reference this page for updates.
INVESTIGATING
about 1 month ago - at 07/22/2026 07:02PM
We have identified an issue impacting a subset of donors using the modal Checkout experience in eCommerce/Calendar Events. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Latest Blackbaud outages
Active Issue Alert – Raiser's Edge NXT - #000689276 - 3 days ago
Active Issue Alert – SKY API - #000689175 - 4 days ago
Active Issue Alert – Raiser's Edge NXT - 000689173 - 4 days ago
Active Issue Alert – Blackbaud Altru - #000688687 - 5 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
