Outage in Blackboard

Slower Ally processing times on January 31, 2025 - All Regions

Resolved Minor

January 31, 2025 - Started about 1 year ago - Lasted 3 days
Official incident page

Incident Report

Ally's bulk processing queues that handle updates from course syncs and course onboards are currently experiencing high traffic. During this high traffic period Ally and its associated components remain available, however there may be delays in processing some of these updates. Real time processing for new content items remains at expected levels, but users may see a slight delay in report updates during this time as these processes catch up.

Components affected

Blackboard Ally - Europe Blackboard Ally - Asia Pacific Blackboard Ally - Canada Blackboard Ally - Australia Blackboard Ally - North America

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 02/03/2025 12:31PM

Bulk processing traffic has returned to normal levels.

IDENTIFIED about 1 year ago - at 01/31/2025 05:23PM

Ally's bulk processing queues that handle updates from course syncs and course onboards are currently experiencing high traffic.
During this high traffic period Ally and its associated components remain available, however there may be delays in processing some of these updates. Real time processing for new content items remains at expected levels, but users may see a slight delay in report updates during this time as these processes catch up.

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