Outage in Blackboard

Illuminate-Intermittent data Refresh Issue-US & EU

Resolved Major
May 27, 2025 - Started 28 days ago - Lasted 3 days
Official incident page

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Outage Details

We are currently experiencing intermittent issues with our data pipeline, which may result in occasional delays in the refresh of data from Blackboard to Illuminate for some clients in these regions. Our team is actively working to resolve the issue and restore full functionality.
Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 05/30/2025 08:35PM

The fix was successful, and the data pipeline is now fully operational.

IDENTIFIED 25 days ago - at 05/30/2025 12:35PM

A fix has been implemented and pushed into production. We are monitoring the results and expect the service to be fully functional within the next few hours.

IDENTIFIED 28 days ago - at 05/28/2025 07:03AM

Our Technical Engineers are currently working on multiple parallel paths to mitigate the issue, and a potential fix is currently being tested in lower environments, and no ETA for now.

INVESTIGATING 28 days ago - at 05/27/2025 04:26PM

Our engineers are working toward a fix. We will share the ETA once available.

INVESTIGATING 28 days ago - at 05/27/2025 11:10AM

We are currently experiencing intermittent issues with our data pipeline, which may result in occasional delays in the refresh of data from Blackboard to Illuminate for some clients in these regions. Our team is actively working to resolve the issue and restore full functionality.

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