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The fix was successful, and the data pipeline is now fully operational.
A fix has been implemented and pushed into production. We are monitoring the results and expect the service to be fully functional within the next few hours.
Our Technical Engineers are currently working on multiple parallel paths to mitigate the issue, and a potential fix is currently being tested in lower environments, and no ETA for now.
Our engineers are working toward a fix. We will share the ETA once available.
We are currently experiencing intermittent issues with our data pipeline, which may result in occasional delays in the refresh of data from Blackboard to Illuminate for some clients in these regions. Our team is actively working to resolve the issue and restore full functionality.
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