Outage in Blackboard

Learn Issue - Global

Resolved Major
October 20, 2025 - Started about 2 months ago - Lasted about 11 hours
Official incident page

Incident Report

We experienced an outage between 3:11 AM ET and 5:22 AM ET due to an issue with our Service provider. The problem has since been resolved, and all services are now operating normally. We are continuing to monitor the system to ensure stability. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
Components affected
Blackboard BB Annotate

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/20/2025 09:18PM

This incident has been resolved and it was observed that clients are operating normally.

MONITORING about 2 months ago - at 10/20/2025 10:11AM

We are currently experiencing intermittent service disruptions due to a widespread outage in Amazon Web Services (AWS). AWS has reported significant progress toward recovery, and systems are gradually becoming operational. Our team is closely monitoring the situation to ensure full restoration as soon as possible.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding as services stabilize.

Thank you for your continued support.

MONITORING about 2 months ago - at 10/20/2025 10:06AM

We are continuing to monitor for any further issues.

MONITORING about 2 months ago - at 10/20/2025 10:05AM

We are continuing to monitor for any further issues.

MONITORING about 2 months ago - at 10/20/2025 09:55AM

We experienced an outage between 3:11 AM ET and 5:22 AM ET due to an issue with our Service provider. The problem has since been resolved, and all services are now operating normally.
We are continuing to monitor the system to ensure stability. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

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