Outage in Blackboard

Ally Processing Delays on October 20, 2025 - US Region

Resolved Minor

October 20, 2025 - Started 4 months ago - Lasted 1 day
Official incident page

Incident Report

Ally is currently experiencing intermittent delays in US-east due to the Amazon Web Services (AWS) outages early this morning. The initial AWS outage occurred between 3:11 AM ET and 5:22 AM ET during which Ally was not able to process all content. Ally and its associated components remain available, however there may be delays in processing new content, Institutional Reporting and Course Report updates as processes catch up. The Ally development team continues to monitor this as a high priority and we will provide an update when processing queues return to normal levels.

Components affected

Blackboard Ally - North America

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 10/21/2025 12:35PM

This incident has been resolved.

MONITORING 4 months ago - at 10/20/2025 12:21PM

Ally is currently experiencing intermittent delays in US-east due to the Amazon Web Services (AWS) outages early this morning. The initial AWS outage occurred between 3:11 AM ET and 5:22 AM ET during which Ally was not able to process all content.

Ally and its associated components remain available, however there may be delays in processing new content, Institutional Reporting and Course Report updates as processes catch up. The Ally development team continues to monitor this as a high priority and we will provide an update when processing queues return to normal levels.

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