Outage in Blackboard

Ally D2L Brightspace Integration Authentication Token Expiration - US

Minor
November 12, 2025 - Started 4 days ago
Official incident page

Incident Report

Our development team has identified an issue with the authentication token refresh process for US Brightspace integrations which is impacting score indicators, feedback previews, quick fixes and course loading and processing of content.   In order to refresh these tokens, Brightspace administrators should submit a support ticket using the link below so that our support engineering team can perform the new authentication steps.  In the mean time the development team is treating this as a high priority and will continue identifying root causes and solutions going forward.   https://support.anthology.com/s/?language=en_US
Components affected
Blackboard Ally - North America

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Latest Updates ( sorted recent to last )
MONITORING 1 day ago - at 11/14/2025 03:16PM

We are continuing to monitor for any further issues.

MONITORING 1 day ago - at 11/14/2025 02:52PM

The Ally team continues to monitor as tokens are refreshed.

IDENTIFIED 4 days ago - at 11/12/2025 02:13PM

Our development team has identified an issue with the authentication token refresh process for US Brightspace integrations which is impacting score indicators, feedback previews, quick fixes and course loading and processing of content.  

In order to refresh these tokens, Brightspace administrators should submit a support ticket using the link below so that our support engineering team can perform the new authentication steps.  In the mean time the development team is treating this as a high priority and will continue identifying root causes and solutions going forward.  

https://support.anthology.com/s/?language=en_US

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