Outage in Blackboard
Ally D2L Brightspace Integration Authentication Token Expiration - US
Resolved MinorIncident Report
Our development team has identified an issue with the authentication token refresh process for US Brightspace integrations which is impacting score indicators, feedback previews, quick fixes and course loading and processing of content.
In order to refresh these tokens, Brightspace administrators should submit a support ticket using the link below so that our support engineering team can perform the new authentication steps. In the mean time the development team is treating this as a high priority and will continue identifying root causes and solutions going forward.
https://support.anthology.com/s/?language=en_US
Components affected
Blackboard Ally - North AmericaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 11/18/2025 04:36AM
This incident has been resolved, and it was observed that clients are operating normally.
MONITORING
6 months ago - at 11/14/2025 03:16PM
We are continuing to monitor for any further issues.
MONITORING
6 months ago - at 11/14/2025 02:52PM
The Ally team continues to monitor as tokens are refreshed.
IDENTIFIED
6 months ago - at 11/12/2025 02:13PM
Our development team has identified an issue with the authentication token refresh process for US Brightspace integrations which is impacting score indicators, feedback previews, quick fixes and course loading and processing of content.
In order to refresh these tokens, Brightspace administrators should submit a support ticket using the link below so that our support engineering team can perform the new authentication steps. In the mean time the development team is treating this as a high priority and will continue identifying root causes and solutions going forward.
https://support.anthology.com/s/?language=en_US
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