Outage in Bonterra & NGP VAN
Apricot: High Volume of Support Inquiries
Resolved MinorIncident Report
Summary AI Generated
Bonterra & NGP VAN's Apricot service experienced a high volume of support inquiries that caused delays in customer support response times. The incident affected the Apricot component and resulted in longer than normal wait times for users seeking assistance. The support backlog was resolved after 27 hours of elevated inquiry volumes.
At this time, Support is experiencing a high volume of inquiries. We apologize for any delays and we are working to respond as quickly as possible. Thank you for your patience.
Components affected
Bonterra & NGP VAN ApricotTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 05/06/2026 05:46PM
The incident has been successfully resolved.
MONITORING
20 days ago - at 05/05/2026 02:48PM
At this time, Support is experiencing a high volume of inquiries. We apologize for any delays and we are working to respond as quickly as possible. Thank you for your patience.
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