Outage in Bonterra & NGP VAN
Error message in TGE when editing email draft
Resolved MinorIncident Report
Summary AI Generated
Users experienced error messages when attempting to edit draft messages in Targeted Email within the EveryAction and NGP VAN platforms. The issue prevented normal email draft editing functionality for approximately 16 minutes. The problem was resolved and normal service was restored with continued monitoring for any additional issues.
We are currently investigating an issue that is causing users to receive an error when editing draft messages in Targeted Email. We are working as quickly as possible to resolve this and will share an update as soon as we have one.
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 05/08/2026 04:04PM
As of 11:59 AM ET, the earlier issue that caused users to receive an error when editing a draft message in Targeted Email has been resolved. We are continuing to monitor for any further issues.
INVESTIGATING
17 days ago - at 05/08/2026 03:48PM
We are currently investigating an issue that is causing users to receive an error when editing draft messages in Targeted Email. We are working as quickly as possible to resolve this and will share an update as soon as we have one.
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