Outage in Bonterra & NGP VAN
Apricot: Users Experiencing 403 Unauthorized Access Login Errors
Resolved MinorIncident Report
Summary AI Generated
Some users experienced 403 Unauthorized Access errors when attempting to log in to Apricot, preventing them from accessing the service. The incident lasted 25.2 hours, during which users could work around the issue by clearing their browser cache and cookies or updating their web browser. The root cause was identified and a fix was successfully deployed to resolve the login errors.
Some users are currently unable to log in to Apricot and are receiving a 403 Unauthorized Access error. We are actively working on a resolution and will post updates here as they become available.
While we continue to investigate, there are potential workaround options to assist you:
1. Clearing cache and cookies or
2. Updating their web browser then trying again
Components affected
Bonterra & NGP VAN ApricotTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 05/06/2026 05:44PM
The incident has been successfully resolved.
IDENTIFIED
19 days ago - at 05/06/2026 03:32PM
We are currently testing a fix and we are expecting to deploy shortly. Please continue to monitor this page for further updates.
IDENTIFIED
20 days ago - at 05/05/2026 08:46PM
We have identified a solution to remediate the issue, but it will take additional time to fully implement. In the meantime, please leverage the follow workaround options:
1. Clearing cache and cookies or
2. Updating their web browser then trying again
**All users should always remember to log out of Apricot, especially when using shared workstations.**
Please continue to monitor this page for further updates.
IDENTIFIED
20 days ago - at 05/05/2026 06:59PM
We have identified the root cause of this issue and we are actively working on a solution to remediate. In the meantime, please leverage the follow workaround options:
1. Clearing cache and cookies or
2. Updating their web browser then trying again
We will add further updates as they become available, so please continue to monitor the page for further updates.
INVESTIGATING
20 days ago - at 05/05/2026 04:31PM
Some users are currently unable to log in to Apricot and are receiving a 403 Unauthorized Access error. We are actively working on a resolution and will post updates here as they become available.
While we continue to investigate, there are potential workaround options to assist you:
1. Clearing cache and cookies or
2. Updating their web browser then trying again
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