Outage in Bonterra & NGP VAN
Salsa CRM is Not Accessible to Some Users
Resolved MajorIncident Report
Summary AI Generated
Some users experienced inability to access Salsa CRM due to a major service issue that lasted 3.1 hours. The incident affected the Salsa component of Bonterra & NGP VAN services, with users experiencing access disruptions during the investigation and resolution process. Engineers implemented a fix and monitored the system before fully resolving the incident.
We are aware of an ongoing issue that is impacting some users from being able to access Salsa CRM. Our engineers are actively investigating this and working to resolve this issue. Please monitor this page for further updates.
Components affected
Bonterra & NGP VAN SalsaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 05/15/2026 04:24PM
This incident has been resolved.
MONITORING
10 days ago - at 05/15/2026 02:29PM
A fix has been implemented to address the issue. We will continue to monitor to ensure there is no regression. Please continue to monitor this page for further updates.
INVESTIGATING
10 days ago - at 05/15/2026 02:05PM
As we work to resolve this issue, you may experience a slight disruption. Please monitor this page for further updates.
INVESTIGATING
10 days ago - at 05/15/2026 01:20PM
We are aware of an ongoing issue that is impacting some users from being able to access Salsa CRM. Our engineers are actively investigating this and working to resolve this issue. Please monitor this page for further updates.
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