Outage in Box

[Minor] Issue with Uploads, Downloads, and Public API

Resolved Minor
January 09, 2023 - Started about 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

Our team is investigating an issue with Uploads, Downloads, the Public API, and Box Web Application. Users may see errors or slowness when attempting to use these services. We will provide additional information as it becomes available.
Components affected
Box Uploads/Downloads Box Uploads/Downloads Box Drive Box Sync
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 01/10/2023 01:01AM

After further monitoring, this incident is now considered resolved. All services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

MONITORING about 2 years ago - at 01/10/2023 12:38AM

Our team has taken steps to remediate this issue and is seeing improvement for these services. We are continuing to monitor for any additional impact.

INVESTIGATING about 2 years ago - at 01/09/2023 11:55PM

Our team is investigating an issue with Uploads, Downloads, the Public API, and Box Web Application. Users may see errors or slowness when attempting to use these services. We will provide additional information as it becomes available.

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