Outage in Box

[Major] Degradation of Box for Office Online

Resolved Major
August 12, 2023 - Started over 1 year ago - Lasted about 16 hours
Official incident page

Need to monitor Box outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Box, and never miss an outage again.
Start Free Trial

Outage Details

We are experiencing an issue with our Office Online Integration. When attempting to open Office Online Powerpoint files with the web editor users are met with a loading screen blocking the ability to make edits. Microsoft have confirmed that the issue extends beyond Box and are currently investigating.
Components affected
Box Microsoft Online
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/12/2023 09:08PM

Microsoft has confirmed that the issue has been resolved. Box for Office Online Powerpoint is now recovered and no additional impact has been observed. If you are encountering any issues, please contact Box Support at https://support.box.com.

INVESTIGATING over 1 year ago - at 08/12/2023 04:55AM

We are experiencing an issue with our Office Online Integration. When attempting to open Office Online Powerpoint files with the web editor users are met with a loading screen blocking the ability to make edits. Microsoft have confirmed that the issue extends beyond Box and are currently investigating.

Latest Box outages

[Critical] Issues with Multiple Box Services - 4 days ago
[Major] Issues with Multiple Box Services - 4 days ago
[Minor] Customers may experience issues with Login - 8 days ago
[Major] Issues with Box Relay - 12 days ago
[Minor] Issues with Multiple Box Services - 28 days ago

Stop Juggling Dozens of Status Pages – Monitor Them All in One Place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4000 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook