Outage in Box

[Major] Degradation of Box for Office Online

Resolved Major
August 12, 2023 - Started about 2 years ago - Lasted about 16 hours
Official incident page

Incident Report

We are experiencing an issue with our Office Online Integration. When attempting to open Office Online Powerpoint files with the web editor users are met with a loading screen blocking the ability to make edits. Microsoft have confirmed that the issue extends beyond Box and are currently investigating.
Components affected
Box Microsoft Online
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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/12/2023 09:08PM

Microsoft has confirmed that the issue has been resolved. Box for Office Online Powerpoint is now recovered and no additional impact has been observed. If you are encountering any issues, please contact Box Support at https://support.box.com.

INVESTIGATING about 2 years ago - at 08/12/2023 04:55AM

We are experiencing an issue with our Office Online Integration. When attempting to open Office Online Powerpoint files with the web editor users are met with a loading screen blocking the ability to make edits. Microsoft have confirmed that the issue extends beyond Box and are currently investigating.

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