Outage in Box

[MAJOR] Issues with Logins, All Files page

Resolved Major
May 29, 2024 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

Our team is investigating an issue with the login page, authentication, and All files page. Users may see errors or slowness when attempting to access to Box. We will provide additional information as it becomes available.
Components affected
Box Login/SSO
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/29/2024 01:54PM

After further monitoring, this incident is now considered resolved. Our Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

MONITORING about 1 month ago - at 05/29/2024 12:36PM

Our team is still monitoring the issue and is seeing improvement for authentication and accessing to the All Files page. We are continuing to monitor for any additional impact.

MONITORING about 1 month ago - at 05/29/2024 11:34AM

Our team is still monitoring the issue and is seeing improvement for authentication and accessing to the All Files page. We are continuing to monitor for any additional impact.

MONITORING about 1 month ago - at 05/29/2024 10:35AM

Our team has taken steps to remediate this issue and is seeing improvement for authentication and accessing to the All Files page. We are continuing to monitor for any additional impact.

INVESTIGATING about 1 month ago - at 05/29/2024 10:32AM

Our team is investigating an issue with the login page, authentication, and All files page. Users may see errors or slowness when attempting to access to Box. We will provide additional information as it becomes available.

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