Outage in Box

[Major] Issues with opening PowerPoint files in Box for Office Online

Resolved Major
November 07, 2024 - Started 3 months ago - Lasted about 20 hours
Official incident page

Need to monitor Box outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Box, and never miss an outage again.
Start Free Trial

Outage Details

Our team is investigating an issue with opening PowerPoint files in Box for Office Online. Users may see an error when attempting to open PowerPoint files. We will provide additional information as it becomes available.
Components affected
Box Microsoft Online
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 11/08/2024 02:40PM

After further monitoring, this incident is now considered resolved. You should now be able to open PowerPoint files with Box For Office Online. If you continue to experience any issues, please contact Box Support at https://support.box.com.

INVESTIGATING 3 months ago - at 11/08/2024 01:12PM

We are working urgently with Microsoft on this incident and awaiting remediation steps. We will provide additional updates as they become available and appreciate your patience while this is addressed.

INVESTIGATING 3 months ago - at 11/08/2024 07:44AM

We are working urgently with Microsoft on this incident and awaiting remediation steps. We will provide additional updates as they become available and appreciate your patience while this is addressed.

INVESTIGATING 3 months ago - at 11/08/2024 02:49AM

We are working urgently with Microsoft on this incident and awaiting remediation steps. We will provide additional updates as they become available and appreciate your patience while this is addressed.

INVESTIGATING 3 months ago - at 11/07/2024 07:57PM

We are continuing to investigate, and have raised this with Microsoft to ensure the swiftest resolution. Further information will be provided when available.

INVESTIGATING 3 months ago - at 11/07/2024 06:53PM

Our team is investigating an issue with opening PowerPoint files in Box for Office Online. Users may see an error when attempting to open PowerPoint files. We will provide additional information as it becomes available.

Be the first to know when Box and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3688 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook