Outage in Box

[Major] Issues with opening PowerPoint files in Box for Office Online

Resolved Major
November 07, 2024 - Started 9 days ago - Lasted about 20 hours
Official incident page

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Outage Details

Our team is investigating an issue with opening PowerPoint files in Box for Office Online. Users may see an error when attempting to open PowerPoint files. We will provide additional information as it becomes available.
Components affected
Box Microsoft Online
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 11/08/2024 02:40PM

After further monitoring, this incident is now considered resolved. You should now be able to open PowerPoint files with Box For Office Online. If you continue to experience any issues, please contact Box Support at https://support.box.com.

INVESTIGATING 9 days ago - at 11/08/2024 01:12PM

We are working urgently with Microsoft on this incident and awaiting remediation steps. We will provide additional updates as they become available and appreciate your patience while this is addressed.

INVESTIGATING 9 days ago - at 11/08/2024 07:44AM

We are working urgently with Microsoft on this incident and awaiting remediation steps. We will provide additional updates as they become available and appreciate your patience while this is addressed.

INVESTIGATING 9 days ago - at 11/08/2024 02:49AM

We are working urgently with Microsoft on this incident and awaiting remediation steps. We will provide additional updates as they become available and appreciate your patience while this is addressed.

INVESTIGATING 9 days ago - at 11/07/2024 07:57PM

We are continuing to investigate, and have raised this with Microsoft to ensure the swiftest resolution. Further information will be provided when available.

INVESTIGATING 9 days ago - at 11/07/2024 06:53PM

Our team is investigating an issue with opening PowerPoint files in Box for Office Online. Users may see an error when attempting to open PowerPoint files. We will provide additional information as it becomes available.

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