Outage in Box

[Major] Issues to process payment

Resolved Minor

May 15, 2025 - Started 11 months ago - Lasted about 4 hours
Official incident page

Incident Report

Our team is investigating an issue with Billing. Users attempting to process payment on their Box account could receive error messages. We will provide additional information as it becomes available.

Components affected

Box Admin Console & Functionality

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial

No credit card
14-day trial
2-minute setup

Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/15/2025 12:08PM

After further monitoring, this incident is now considered resolved. Payment Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

IDENTIFIED 11 months ago - at 05/15/2025 11:56AM

Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

INVESTIGATING 11 months ago - at 05/15/2025 10:15AM

Our team is investigating an issue with Billing. Users attempting to process payment on their Box account could receive error messages. We will provide additional information as it becomes available.

INVESTIGATING 11 months ago - at 05/15/2025 09:13AM

Our team is investigating an issue with Billing. Users attempting to process payment on their Box account could receive error messages. We will provide additional information as it becomes available.

INVESTIGATING 11 months ago - at 05/15/2025 08:47AM

Our team is investigating an issue with Billing. Users attempting to process payment on their Box account could receive error messages. We will provide additional information as it becomes available.

INVESTIGATING 11 months ago - at 05/15/2025 07:57AM

Our team is investigating an issue with Billing. Users attempting to process payment on their Box account could receive error messages. We will provide additional information as it becomes available.

Latest Box outages

[Critical] Issues with Box Sign - 14 days ago

[Major] Issues to access Admin Console dashboard - 23 days ago

[Critical] Issue with Box Shuttle - 23 days ago

[Major] Issues with Logins, Folder and File Preview, and Shared Links - 28 days ago

[Minor] Issue affecting Logins - about 1 month ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook