Outage in Box
[Major] Issues to process payment
Resolved Minor
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Outage Details
Our team is investigating an issue with Billing. Users attempting to process payment on their Box account could receive error messages. We will provide additional information as it becomes available.
Components affected
Box Admin Console & FunctionalityLatest Updates ( sorted recent to last )
RESOLVED
about 18 hours ago - at 05/15/2025 12:08PM
After further monitoring, this incident is now considered resolved. Payment Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
IDENTIFIED
about 18 hours ago - at 05/15/2025 11:56AM
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
INVESTIGATING
about 20 hours ago - at 05/15/2025 10:15AM
Our team is investigating an issue with Billing. Users attempting to process payment on their Box account could receive error messages. We will provide additional information as it becomes available.
INVESTIGATING
about 21 hours ago - at 05/15/2025 09:13AM
Our team is investigating an issue with Billing. Users attempting to process payment on their Box account could receive error messages. We will provide additional information as it becomes available.
INVESTIGATING
about 22 hours ago - at 05/15/2025 08:47AM
Our team is investigating an issue with Billing. Users attempting to process payment on their Box account could receive error messages. We will provide additional information as it becomes available.
INVESTIGATING
about 22 hours ago - at 05/15/2025 07:57AM
Our team is investigating an issue with Billing. Users attempting to process payment on their Box account could receive error messages. We will provide additional information as it becomes available.
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