Outage in Box
[Critical] Customers may have noticed an issue logging in via SSO and accessing the All Files page and Search services
Resolved Major
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Outage Details
Latest Updates ( sorted recent to last )
After further monitoring, this incident is now considered resolved. Our teams have validated that all affected services are restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.
Our team has taken steps to remediate this issue and is seeing improvement in the affected services of SSO Login, Search and All Files page accessibility. The services should be returned to full functionality now. We are continuing to monitor for any additional impact.
Our team has identified an issue where customers may have noticed performance issues while logging in via SSO and accessing the All Files page and utilising the Search between 01:07 to 01:40 PDT. The affected services are now functional. We are currently investigating what triggered this. We will provide additional updates as they become available.
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