Outage in Box

[Major] Issues with Collections, Box AI and Box Notes

Resolved Major
August 26, 2024 - Started 3 months ago - Lasted 27 minutes
Official incident page

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Outage Details

We are investigating an ongoing issue affecting Collections, AI and Notes. We will provide more information as soon as it is available.
Components affected
Box Web Application
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/26/2024 03:06AM

After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

MONITORING 3 months ago - at 08/26/2024 02:51AM

We have resolved the issue impacting Collections, AI and Notes. We are continuing to monitor to ensure no further impact is observed

IDENTIFIED 3 months ago - at 08/26/2024 02:46AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 months ago - at 08/26/2024 02:40AM

We are investigating an ongoing issue affecting Collections, AI and Notes. We will provide more information as soon as it is available.

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