Outage in Box

[Major] Issues with Uploads and Downloads

Resolved Major
August 29, 2024 - Started 3 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Our team is investigating an issue with Uploads and Downloads in the Box Web Application and Box Drive. Users may see errors or slowness when attempting to upload items to Box or download items. We will provide additional information as it becomes available.
Components affected
Box Web Application Box Content API Box Drive Box Uploads/Downloads Box Microsoft Online
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/29/2024 11:37AM

After further monitoring, this incident is now considered resolved. Uploads and Downloads services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

MONITORING 3 months ago - at 08/29/2024 10:47AM

Our team has taken steps to remediate this issue and is seeing improvement on Upload and Download services. We are continuing to monitor for any additional impact.

INVESTIGATING 3 months ago - at 08/29/2024 10:22AM

Our team is investigating an issue with Uploads, Downloads, API, Box Notes. Users may see errors or slowness when attempting to upload items to Box or download items. We will provide additional information as it becomes available.

INVESTIGATING 3 months ago - at 08/29/2024 09:41AM

Our team is investigating an issue with Uploads, Downloads, API, Box Notes. Users may see errors or slowness when attempting to upload items to Box or download items. We will provide additional information as it becomes available.

INVESTIGATING 3 months ago - at 08/29/2024 09:27AM

Our team is investigating an issue with Uploads and Downloads in the Box Web Application and Box Drive. Users may see errors or slowness when attempting to upload items to Box or download items. We will provide additional information as it becomes available.

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