Outage in Box

[Major] Issues with Uploads and Downloads

Resolved Major
August 29, 2024 - Started about 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

Our team is investigating an issue with Uploads and Downloads in the Box Web Application and Box Drive. Users may see errors or slowness when attempting to upload items to Box or download items. We will provide additional information as it becomes available.
Components affected
Box Web Application Box Content API Box Drive Box Uploads/Downloads Box Microsoft Online
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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 08/29/2024 11:37AM

After further monitoring, this incident is now considered resolved. Uploads and Downloads services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

MONITORING about 1 year ago - at 08/29/2024 10:47AM

Our team has taken steps to remediate this issue and is seeing improvement on Upload and Download services. We are continuing to monitor for any additional impact.

INVESTIGATING about 1 year ago - at 08/29/2024 10:22AM

Our team is investigating an issue with Uploads, Downloads, API, Box Notes. Users may see errors or slowness when attempting to upload items to Box or download items. We will provide additional information as it becomes available.

INVESTIGATING about 1 year ago - at 08/29/2024 09:41AM

Our team is investigating an issue with Uploads, Downloads, API, Box Notes. Users may see errors or slowness when attempting to upload items to Box or download items. We will provide additional information as it becomes available.

INVESTIGATING about 1 year ago - at 08/29/2024 09:27AM

Our team is investigating an issue with Uploads and Downloads in the Box Web Application and Box Drive. Users may see errors or slowness when attempting to upload items to Box or download items. We will provide additional information as it becomes available.

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