Outage in Box

[Major] Issue with Box Drive

Resolved Major
September 06, 2024 - Started 2 months ago - Lasted about 6 hours
Official incident page

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Outage Details

We are investigating latency with syncing from the Box Web Application to Box Applications: Box Drive. Some Users may see delayed updates synchronizing items from the Box Web App to Box Drive desktop clients.
Components affected
Box Drive
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 09/06/2024 08:39PM

Our teams have validated that all affected services are recovered at this time. No additional impact has been observed and this incident is now considered Resolved. Please contact Box Support at https://support.box.com if you experience any additional issues.

IDENTIFIED 2 months ago - at 09/06/2024 07:55PM

Box Engineering has remediated the underlying issues behind the delayed events. Until the backlog of events is cleared, Box Drive users will continue to see delays for synchronizing changes from the Box Web Application to the Desktop.

INVESTIGATING 2 months ago - at 09/06/2024 06:48PM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 09/06/2024 04:52PM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 09/06/2024 03:10PM

We are investigating latency with syncing from the Box Web Application to Box Applications: Box Drive.

Some Users may see delayed updates synchronizing items from the Box Web App to Box Drive desktop clients.

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