Outage in Box

[Major] Issue with Box Drive

Resolved Major
September 06, 2024 - Started about 1 year ago - Lasted about 6 hours
Official incident page

Incident Report

We are investigating latency with syncing from the Box Web Application to Box Applications: Box Drive. Some Users may see delayed updates synchronizing items from the Box Web App to Box Drive desktop clients.
Components affected
Box Drive
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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/06/2024 08:39PM

Our teams have validated that all affected services are recovered at this time. No additional impact has been observed and this incident is now considered Resolved. Please contact Box Support at https://support.box.com if you experience any additional issues.

IDENTIFIED about 1 year ago - at 09/06/2024 07:55PM

Box Engineering has remediated the underlying issues behind the delayed events. Until the backlog of events is cleared, Box Drive users will continue to see delays for synchronizing changes from the Box Web Application to the Desktop.

INVESTIGATING about 1 year ago - at 09/06/2024 06:48PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 09/06/2024 04:52PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 09/06/2024 03:10PM

We are investigating latency with syncing from the Box Web Application to Box Applications: Box Drive.

Some Users may see delayed updates synchronizing items from the Box Web App to Box Drive desktop clients.

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