Outage in Box

[Critical] Slowness issue

Resolved Major
September 30, 2024 - Started about 2 months ago - Lasted 18 minutes
Official incident page

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Outage Details

Our team is investigating a slowness issue that could affect the Box Web application, Box Drive and API calls. Users may see slowness when attempting to upload items to Box. We will provide additional information as it becomes available.
Components affected
Box Uploads/Downloads Box Drive Box Content API
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/30/2024 06:58AM

After further monitoring, this incident is now considered resolved. Our Services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

IDENTIFIED about 2 months ago - at 09/30/2024 06:53AM

Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

INVESTIGATING about 2 months ago - at 09/30/2024 06:49AM

Our team is investigating a slowness issue that could affect the Box Web application. Users may see slowness when attempting to upload items to Box. We will provide additional information as it becomes available.

INVESTIGATING about 2 months ago - at 09/30/2024 06:41AM

Our team is investigating a slowness issue that could affect the Box Web application, Box Drive and API calls. Users may see slowness when attempting to upload items to Box. We will provide additional information as it becomes available.

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