Outage in Box

[Medium] Issue with Multiple Box Services

Resolved Major

June 17, 2026 - Started about 1 month ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Box Webapp experienced intermittent failures preventing users from loading the "All files" page and subfolders, also affecting Workflows and Automations. The team applied remediation steps and monitored for further impact. The incident was fully resolved within 56 minutes, with Box Webapp restored to full functionality.

Our team is investigating an issue with Box Webapp. Users may experience intermittent failures when loading the "All files" page and subfolders. We will provide additional information as it becomes available.

Components affected

Box Workflows and Automations

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 06/17/2026 08:28PM

After further monitoring, this incident is now considered resolved. Box Webapp services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

MONITORING about 1 month ago - at 06/17/2026 07:44PM

Our team has taken steps to remediate this issue and is seeing improvement for Box Webapp service. We are continuing to monitor for any additional impact.

INVESTIGATING about 1 month ago - at 06/17/2026 07:34PM

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