Outage in Box

[Medium] Issues with Search service, Box Sign Templates and Metadata queries

Resolved Minor

July 07, 2026 - Started 13 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Box experienced a ~2.2-hour incident on July 7, 2026, during which users encountered errors and slowness with Search, Box Sign Templates, and Metadata queries. The team identified the root cause and applied remediation steps, observing gradual improvement before confirming full restoration. All affected services were confirmed resolved by 9:19 AM PT.

Our team is investigating an issue with the Search service and Metadata queries. Users may see errors or slowness when attempting to search items in Box and / or using Metadata queries. We will provide additional information as it becomes available.

Components affected

Box Search Box Search

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Latest Updates ( sorted recent to last )

RESOLVED 13 days ago - at 07/07/2026 04:19PM

After further monitoring, this incident is now considered resolved. Search service, Box Sign Templates and Metadata queries have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

MONITORING 13 days ago - at 07/07/2026 04:12PM

Our team has taken steps to remediate this issue and is seeing improvement for the Search service, Box Sign Templates and Metadata queries. We are continuing to monitor for any additional impact.

IDENTIFIED 13 days ago - at 07/07/2026 04:01PM

Our team continues remediation efforts to restore full functionality to the Search service, Box Sign Templates and Metadata queries. We will provide additional updates as they become available.

IDENTIFIED 13 days ago - at 07/07/2026 03:07PM

Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

INVESTIGATING 13 days ago - at 07/07/2026 02:42PM

Our team is investigating an issue with the Search service, Box Sign Templates and Metadata queries. Users may see errors or slowness when attempting to search items in Box and / or using Metadata queries. We will provide additional information as it becomes available.

INVESTIGATING 13 days ago - at 07/07/2026 02:11PM

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