Outage in Branch

Increase in error responses from Sendgrid ESP

Resolved Minor
September 03, 2025 - Started about 2 months ago - Lasted 1 day
Official incident page

Incident Report

We have identified an increase in error responses for Universal Email Campaign links for clients integrated Sendgrid services, this potentially includes those using Sendgrid, Braze + Sendgrid, Klayvio and other ESPs utilizing sendgrid API. End users should be resolving to the fallback URL in cases where we receive an error from Sendgrid endpoints. We have reported this issue to Sendgrid and will continue to work with them to a resolution.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/04/2025 11:28PM

We are once again seeing successful requests

INVESTIGATING about 2 months ago - at 09/03/2025 10:44PM

We have identified an increase in error responses for Universal Email Campaign links for clients integrated Sendgrid services, this potentially includes those using Sendgrid, Braze + Sendgrid, Klayvio and other ESPs utilizing sendgrid API. End users should be resolving to the fallback URL in cases where we receive an error from Sendgrid endpoints. We have reported this issue to Sendgrid and will continue to work with them to a resolution.

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