Outage in Branch
Delay in attributions and webhooks
Resolved MinorIncident Report
Summary AI Generated
Branch experienced delays in attribution processing, webhooks, and data exports beginning July 2, 2026, with webhook processing exceeding the 30-minute SLA and data availability delays reaching up to four hours. The Webhooks and Export API components were affected across the roughly 139-hour incident duration. The root cause was identified and addressed by July 3, with all systems returning to normal SLA bounds, and the incident was formally resolved on July 8.
We have identified a delay in attribution processing and webhooks. Processing is functioning correctly but currently delayed by approximately one hour. The Engineering team is investigating the underlying cause.
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 07/08/2026 06:45PM
This incident has been resolved.
MONITORING
17 days ago - at 07/03/2026 11:56PM
At this time we believe that we have identified and addressed the root cause and all systems are back to normal. Webhooks and data availability are within SLA and normal bounds. We will remain in Monitoring through the weekend.
INVESTIGATING
18 days ago - at 07/03/2026 04:27PM
We are currently investigating an issue that began at approximately 7:30 PT, which is impacting our services. Webhook processing is currently exceeding our 30-minute SLA. Furthermore, data exports and data availability within our APIs are experiencing delays of up to four hours. We are actively working to identify the root cause and will provide further updates as more information becomes available.
MONITORING
18 days ago - at 07/03/2026 10:59AM
As of 7:10 PT we are now processing webhooks within 30 minutes and we do not see delays with our attribution processing. We are monitoring the situation and continue to investigate for a root cause.
MONITORING
18 days ago - at 07/03/2026 02:28AM
As of 7:10 PT we are now processing webhooks within 30 minutes. We are monitoring the situation and continue to investigate for a root cause.
INVESTIGATING
18 days ago - at 07/02/2026 11:47PM
We have identified a delay in attribution processing and webhooks. Processing is functioning correctly but currently delayed by approximately one hour. The Engineering team is investigating the underlying cause.
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