Outage in Branch
Custom Exports API – Processing Delay
Resolved MinorIncident Report
Summary AI Generated
Branch's Custom Exports API experienced a processing delay lasting approximately 1.7 hours, affecting export jobs generated between 05:14 and 08:45 UTC. Processing resumed at 08:45 UTC, with affected jobs automatically requeued, though a backlog caused additional delays. The incident was fully resolved once all delayed jobs completed successfully and exports returned to normal processing.
We are currently investigating an issue with the processing of Custom Exports API jobs generated between 05:14 UTC and 08:45 UTC.
Please note that processing resumed at 08:45 UTC, and all affected export jobs are being reprocessed automatically but currently delayed due to the accumulated backlog. We are actively working through the backlog and to identify the root cause and will provide further updates as more information becomes available.
Components affected
Branch Export APITrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 10/26/2026 11:09AM
We are now seeing successful completion of the previously delayed jobs and all current exports are processing without any delays.
IDENTIFIED
6 days ago - at 10/26/2026 09:32AM
We are currently investigating an issue with the processing of Custom Exports API jobs generated between 05:14 UTC and 08:45 UTC.
Please note that processing resumed at 08:45 UTC, and all affected export jobs are being reprocessed automatically but currently delayed due to the accumulated backlog. We are actively working through the backlog and to identify the root cause and will provide further updates as more information becomes available.
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