Outage in Branch
Service Performance Issue
Resolved MinorIncident Report
Summary AI Generated
An AWS service outage caused a disruption to Branch's attribution processing, resulting in V1/V2 events sent between 2:56 PM and 3:38 PM PT on September 3, 2026 not being received. The incident lasted approximately 2 hours before services were fully restored and event processing returned to normal.
We're investigating a service disruption to attribution processing caused by an AWS service outage, resulting in a brief but significant drop in availability.
Impact: Primarily impacting v1/v2 events, starting approximately 2:45–3:00 PM PT today. The issue was identified and responders are actively working it.
We'll share an update as we learn more.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 09/04/2026 12:30AM
This has now been resolved.
Earlier, an AWS service outage caused a service disruption to attribution processing, affecting V1/V2 event delivery.
Impact: V1/V2 events sent between2:56 PM PT to 3:38 PM PT were not received.
Service has been fully restored and events are once again processing normally.
MONITORING
1 day ago - at 09/03/2026 10:51PM
Services are beginning to recover, and events are once again being processed. We'll continue monitoring closely and share an update once full resolution is confirmed.
INVESTIGATING
2 days ago - at 09/03/2026 10:33PM
We're investigating a service disruption to attribution processing caused by an AWS service outage, resulting in a brief but significant drop in availability.
Impact: Primarily impacting v1/v2 events, starting approximately 2:45–3:00 PM PT today. The issue was identified and responders are actively working it.
We'll share an update as we learn more.
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