Outage in Branch
mParticle Event Delivery Disruption
Resolved MinorIncident Report
Summary AI Generated
Starting at 9:40 AM PT, a failure in Branch's event ingestion infrastructure caused all mParticle event traffic to be dropped for approximately 2.5 hours. Branch resolved the issue by adding capacity and fully replayed the dropped events, with no data loss expected. The incident was fully resolved by 4:19 PM PT, though replayed data may have appeared in dashboards and downstream integrations with a delay.
Starting around 9:40 AM PT, a failure in part of our event ingestion infrastructure caused event traffic sent from mParticle to Branch to be dropped. We've added capacity and service is recovering. Our engineers are monitoring to confirm it holds.
Impact: Events sent to Branch via mParticle between roughly 9:40 AM PT and recovery were not received, We're still determining the exact volume of affected events.
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 11/06/2026 12:19AM
This incident is resolved. mParticle event traffic is flowing normally, and the data dropped earlier today has been fully replayed. No data loss is expected. We apologize for the disruption and any delay in your data.
If you notice any gaps in your mParticle event data, please contact Support.
MONITORING
9 days ago - at 11/05/2026 10:00PM
Service has recovered, and mParticle event traffic is flowing normally again. Events dropped earlier today (starting around 9:40 AM PT) are being replayed, we don't expect data loss. Replayed data may appear in your dashboards and downstream integrations with a delay while the replay completes.
MONITORING
9 days ago - at 11/05/2026 09:52PM
Starting around 9:40 AM PT, a failure in part of our event ingestion infrastructure caused event traffic sent from mParticle to Branch to be dropped. We've added capacity and service is recovering. Our engineers are monitoring to confirm it holds.
Impact: Events sent to Branch via mParticle between roughly 9:40 AM PT and recovery were not received, We're still determining the exact volume of affected events.
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