Outage in Branch
Duplicate Webhook Events
Resolved MinorIncident Report
Summary AI Generated
Between August 19–20, 2026, a deployment conflict caused Branch to send duplicate webhook events for Installs, Reinstalls, and User Lifecycle Events, with Ad Partners experiencing the highest impact and Data Partners and Dashboard subscribers potentially affected as well. Partners without deduplication logic may have received duplicate postbacks, though no customer data was lost and affected events can be deduplicated using the event_id. The issue was identified and resolved by August 20, 2026.
Between August 19, 2026, 10:40 AM PST and August 20, 2026, 4:55 PM PST, a deployment conflict caused duplicate webhook events to be sent for Installs, Reinstalls, and User Lifecycle Events. Ad Partners saw the highest impact; Data Partners and Dashboard webhook subscribers may also have received duplicates. The issue has been identified and fixed.
Impact: Partners who deduplicate events on their end were not affected. Partners who do not deduplicate may have received duplicate postbacks for the affected event types during this window and can deduplicate given event_id. No customer data was lost.
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 08/31/2026 02:44PM
This incident has been resolved.
MONITORING
22 days ago - at 08/21/2026 12:47AM
Between August 19, 2026, 10:40 AM PST and August 20, 2026, 4:55 PM PST, a deployment conflict caused duplicate webhook events to be sent for Installs, Reinstalls, and User Lifecycle Events. Ad Partners saw the highest impact; Data Partners and Dashboard webhook subscribers may also have received duplicates. The issue has been identified and fixed.
Impact: Partners who deduplicate events on their end were not affected. Partners who do not deduplicate may have received duplicate postbacks for the affected event types during this window and can deduplicate given event_id. No customer data was lost.
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