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Outage in Branch

iOS SDK 3.14.1 App Crash Related to Pasteboard URI Parsing

Resolved Minor
July 09, 2026 - Started 12 days ago - Lasted about 6 hours
Official incident page

Incident Report

Summary AI Generated

Branch iOS SDK 3.14.1 contained a bug in the NativeLink feature that caused apps to crash on launch when unexpected data was present on the device clipboard, affecting only apps built with NativeLink enabled. The incident lasted approximately 6 hours before a fix was released in iOS SDK 3.14.2. Apps unable to update immediately could mitigate crashes by disabling NativeLink via the Branch dashboard.

We are actively investigating an issue affecting some apps using Branch iOS SDK 3.14.1 where the app may crash on launch under specific device clipboard conditions.

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Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 07/10/2026 12:14AM

We have identified and resolved the issue affecting customers using NativeLink in our iOS SDK version 3.14.1

What Happened: In certain app launch scenarios, if a user had unexpected data copied to their clipboard, NativeLink could misinterpret it, potentially causing the app to crash.

Who Was Impacted:
This issue only impacted apps using NativeLink that were built on iOS SDK version 3.14.1.
If your app does not use NativeLink, you were not impacted by this issue.

How to Fix It: This has been fully resolved in iOS SDK version 3.14.2. If your app uses NativeLink, please have your engineering team update to this latest version to receive the fix.

The Immediate Workaround (No App Update Required): If you cannot push an app update immediately, you can stop the crashes right away by disabling NativeLink in your dashboard.

MONITORING 12 days ago - at 07/09/2026 10:26PM

We've identified the underlying issues and have released Branch iOS SDK v3.14.2, which includes a fix for the crash-on-launch issue impacting some apps using v3.14.1 under specific device clipboard conditions.If you are using Branch iOS SDK 3.14.1, we recommend updating to 3.14.2 to avoid any issues.

INVESTIGATING 12 days ago - at 07/09/2026 06:09PM

We are actively investigating an issue affecting some apps using Branch iOS SDK 3.14.1 where the app may crash on launch under specific device clipboard conditions.

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