Outage in Braze

Messaging and Data Processing latency

Resolved Minor
July 12, 2024 - Started 5 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We have identified an issue with our Cloud Infrastructure hosted on AWS. Our engineering teams are working to manage capacity and messaging queues. At this time US02 and US05 clusters are experiencing Outbound Messaging and Data Processing latency.
Components affected
Braze Outbound Messaging Braze Data Processing
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/12/2024 04:39PM

Braze Engineers continue to monitor Data Processing and Outbound Messaging. Services have continued to remain stable and we have not observed any further capacity provision issues and the incident is resolved.

AWS have confirmed the incident that impacted Braze has been resolved: https://health.aws.amazon.com/health/status.

MONITORING 5 months ago - at 07/12/2024 03:11PM

Amazon is still reporting issues, during this time Braze Engineering teams are continuing to monitor the stability of services.

INVESTIGATING 5 months ago - at 07/12/2024 03:04PM

The latency impacting Outbound Messaging and Data Processing latency for the US02 and US05 clusters have been resolved. The backlog of messaging has been processed and messages are now sending in realtime.

Our engineering team identified the root cause as an outage in Amazon Web Services (AWS) cloud infrastructure. For more information, you can visit the AWS status page: https://health.aws.amazon.com/health/status.

Amazon is still reporting issues, during this time Braze Engineering teams are continuing to monitor the stability of services.

INVESTIGATING 5 months ago - at 07/12/2024 02:42PM

We have identified an issue with our Cloud Infrastructure hosted on AWS. Our engineering teams are working to manage capacity and messaging queues. At this time US02 and US05 clusters are experiencing Outbound Messaging and Data Processing latency.

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