Outage in Braze

Increased error rates for REST and SDK services across US clusters

Resolved Minor
September 09, 2025 - Started about 1 month ago - Lasted 27 minutes
Official incident page

Incident Report

We are currently investigating elevated error rates affecting our REST API and SDK services across all US clusters. The issue began at approximately 2:26 PM ET. Our engineering team has identified that this incident is related to an ongoing Cloudflare outage that is impacting Braze services downstream. We are actively monitoring the situation and working to mitigate the impact on our customers. We will provide updates as more information becomes available. https://www.cloudflarestatus.com/incidents/9pvscr0vmsy6
Components affected
Braze Rest APIs Braze REST APIs Braze SDK Data Collection Braze SDK Data Collection Braze REST APIs Braze SDK Data Collection Braze SDK Data Collection Braze REST APIs Braze REST APIs Braze SDK Data Collection Braze SDK Data Collection Braze REST APIs

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/09/2025 07:30PM

Braze Engineers have confirmed US clusters continue to operate within normal operational bounds since 3:04PM ET. Engineers will continue to monitor service health across all US clusters. This incident has been resolved.

MONITORING about 1 month ago - at 09/09/2025 07:20PM

As of 3:13PM ET, Cloudflare has implemented a fix and is monitoring the results. Braze Engineers will continue monitor service health.

IDENTIFIED about 1 month ago - at 09/09/2025 07:07PM

We are currently investigating elevated error rates affecting our REST API and SDK services across all US clusters. The issue began at approximately 2:26 PM ET.

Our engineering team has identified that this incident is related to an ongoing Cloudflare outage that is impacting Braze services downstream. We are actively monitoring the situation and working to mitigate the impact on our customers.

We will provide updates as more information becomes available.

https://www.cloudflarestatus.com/incidents/9pvscr0vmsy6

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