Outage in Braze

Degraded performance for Dashboard and Time Series data in US05

Resolved Minor
September 05, 2025 - Started about 2 months ago - Lasted 10 minutes
Official incident page

Incident Report

Braze Engineers are investigating an issue where customers might have experienced issues within the Dashboard and time series data not updating properly. Message sending and data processing were not impacted. A fix has been implemented and we are monitoring the results. Some customers may have experienced intermittent errors accessing the dashboard between approximately 12:15PM to 1:15PM EST. In addition, some time series graphs may have experienced latency updating between approximately 1:00PM to 1:24PM.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/05/2025 06:01PM

Braze Engineers have confirmed US05 cluster services continue to operate within normal operational bounds. Engineers will continue to monitor service health. This incident has been resolved.

MONITORING about 2 months ago - at 09/05/2025 05:54PM

Braze Engineers are investigating an issue where customers might have experienced issues within the Dashboard and time series data not updating properly. Message sending and data processing were not impacted.

A fix has been implemented and we are monitoring the results.

Some customers may have experienced intermittent errors accessing the dashboard between approximately 12:15PM to 1:15PM EST.

In addition, some time series graphs may have experienced latency updating between approximately 1:00PM to 1:24PM.

Latest Braze outages

Increased latency in Outbound Messaging for all clusters - about 9 hours ago
AWS US East 1 outage - 3 days ago
Increased error rates for REST and SDK services across US clusters - about 1 month ago
Issue impacting US01 and US05 clusters - about 2 months ago
SMS Delivery Delays and Failures to and from Multiple Networks in US for a Subset of Short Codes - about 2 months ago

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