Outage in Braze

Issue impacting US06 AND EU02 services

Resolved Major
August 19, 2025 - Started 2 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Braze Engineers are currently investigating an issue impacting US06 AND EU02 services.
Components affected
Braze Dashboard Braze SDK Data Collection Braze REST APIs
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 08/19/2025 03:41PM

Braze Engineers continue to monitor service health. Both US06 and EU02 services are operating within normal operational bounds. This incident has been resolved.

MONITORING 2 days ago - at 08/19/2025 03:01PM

US06 Cluster
The fixes have been implemented for both EU02 and US06 clusters. All services (REST API, SDK, and Dashboard access) currently function normally. We will continue to monitor.

IDENTIFIED 2 days ago - at 08/19/2025 02:40PM

Issue Resolved - EU02 Cluster
We have confirmed that the implemented fix has successfully resolved the service disruption affecting the EU02 cluster. All services including REST API, SDK, and Dashboard access have been restored and are operating normally.

US06 Cluster remains impacted - We are continuing to work on resolving the issue affecting this cluster and will provide updates as they become available.

IDENTIFIED 2 days ago - at 08/19/2025 02:23PM

Braze Engineers have identified the root cause of the issue and are implementing a fix.

INVESTIGATING 2 days ago - at 08/19/2025 02:00PM

Braze Engineers are currently investigating an issue impacting US06 AND EU02 services.

source IsDown Possible Outage Indicated by User Reports Reports started 3 minutes before official outage was reported

Latest Braze outages

Issue impacting US clusters - about 6 hours ago
Degraded performance in Outbound Messaging and Data Processing on EU01 - 22 days ago
Link-shortening issue impacting all regions - about 1 month ago
Data Processing and Messaging Sending latency impacting US01 - about 1 month ago
Widespread Internet Issue - 2 months ago

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