Outage in Braze

US02 Dashboard and SDK Errors

Resolved Minor
November 18, 2025 - Started 14 days ago - Lasted 13 minutes
Official incident page

Incident Report

Starting at 16:55 ET Braze Engineers identified an issue impacting the US02 Dashboard and SDK. At 17:18 ET Engineers implemented a fix and services have returned to normal operation. Engineers are continuing to monitor service stability.
Components affected
Braze Dashboard Braze SDK Data Collection

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Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 11/18/2025 10:35PM

The US02 Dashboard and SDK have remained stable since 17:18 ET. We can confirm the incident is resolved.

MONITORING 14 days ago - at 11/18/2025 10:24PM

Starting at 16:55 ET Braze Engineers identified an issue impacting the US02 Dashboard and SDK. At 17:18 ET Engineers implemented a fix and services have returned to normal operation.

Engineers are continuing to monitor service stability.

Latest Braze outages

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Increased latency in Outbound Messaging for all clusters - about 1 month ago
AWS US East 1 outage - about 1 month ago
Increased error rates for REST and SDK services across US clusters - 3 months ago

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