Breach Secure Now Outage History

Breach Secure Now experienced a major user management issue lasting 9.1 hours where users could not save changes to existing profiles or create new users manually, with the "Save" function failing to complete actions as expected. The issue affected all user types across the platform. The problem was identified and resolved with a fix implementation.

Breach Secure Now experienced an issue with the Manage Client page where users were unable to access their clients and received a "No clients match your search or filter criteria" error message. The incident affected the Product Purchasing component and lasted approximately 7 days. A workaround was provided involving disabling specific filters (Positive Opt-in filter for Deployment Stats view, and both Received MT/NL and Positive Opt-in filters for Micro Trainings and Newsletter Engagement view) to restore client access, and the issue was fully resolved on March 24th.

Users with specific roles that had billing access enabled were unable to view billing reports in Breach Secure Now's reporting system. Partner Admins and Manager Admins retained normal access to billing reports, and the Operations team provided reports upon request as a workaround. The issue was resolved after approximately 76 days with a fix implementation.