Outage in Brightly Software

Users unable to access HelpDesk and Insight

Resolved Minor
May 20, 2024 - Started 7 months ago - Lasted 1 day
Official incident page

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Outage Details

Our team is currently investigating an issue impacting access to HelpDesk. The team is actively addressing this issue and working to restore functionality as quickly as possible. We appreciate your patience and understanding during this process. We will continue to post updates on this page every hour.
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 05/21/2024 12:37PM

This issue has been resolved. Thank you for your patience as we worked through this issue.

MONITORING 7 months ago - at 05/20/2024 04:56PM

We have identified the issue preventing users from logging into HelpDesk and Insight. We have made some configuration changes and the applications should return to full functionality shortly. Thank you for your patience as we worked to resolve this issue.

INVESTIGATING 7 months ago - at 05/20/2024 03:25PM

Our team is continuing to investigate an issue impacting access to HelpDesk and Insight. The team is actively addressing this issue and working to restore functionality as quickly as possible. We appreciate your patience and understanding during this process. We will continue to post updates on this page every hour.

INVESTIGATING 7 months ago - at 05/20/2024 02:09PM

Our team is continuing to investigate an issue impacting access to HelpDesk and Insight. The team is actively addressing this issue and working to restore functionality as quickly as possible. We appreciate your patience and understanding during this process. We will continue to post updates on this page every hour.

INVESTIGATING 7 months ago - at 05/20/2024 01:06PM

Our team is continuing to investigate an issue impacting access to HelpDesk. The team is actively addressing this issue and working to restore functionality as quickly as possible. We appreciate your patience and understanding during this process. We will continue to post updates on this page every hour.

INVESTIGATING 7 months ago - at 05/20/2024 12:06PM

Our team is currently investigating an issue impacting access to HelpDesk. The team is actively addressing this issue and working to restore functionality as quickly as possible. We appreciate your patience and understanding during this process. We will continue to post updates on this page every hour.

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