Check if Builder Prime is down, official outages, user-reported issues, and outages map.
Builder Prime is working normally
Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
 
    IsDown has tracked 62 incidents since started monitoring Builder Prime status in November 2022. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Builder Prime outages and also issues that we're started by a spike in crowdsource reports.
| Date | Incident | Duration | 
|---|---|---|
| Oct 14, 2025 09:22 AM EDT | 
                                              
                                                Major
                                              
                                             We are currently investigating an issue regarding syncing emails via the Outlook integration. We ...
                                             | about 1 hour | 
| Sep 15, 2025 12:45 PM EDT | 
                                              
                                                Minor
                                              
                                             We are currently investigating this issue.
                                             | 36 minutes | 
| Aug 19, 2025 01:04 PM EDT | 
                                              
                                                Major
                                              
                                             We are currently investigating an issue with automations not triggering.
                                             | 21 minutes | 
| Jun 12, 2025 02:58 PM EDT | 
                                              
                                                Minor
                                              
                                             We have detected degraded performance in our downstream provider for transaction processing that ...
                                             | about 2 hours | 
| Jun 12, 2025 02:36 PM EDT | 
                                              
                                                Major
                                              
                                             Our upstream provider for image caching is experiencing a disruption. Until they resolve the issu...
                                             | about 2 hours | 
| Jun 04, 2025 02:35 PM EDT | 
                                              
                                                Minor
                                              
                                             We are experiencing disruption with our integration with ProVia. We are in active contact with th...
                                             | about 1 hour | 
| Apr 25, 2025 12:18 PM EDT | 
                                              
                                                Minor
                                              
                                             A fix has been implemented and we are monitoring the results.
                                             | about 1 hour | 
| Apr 25, 2025 10:51 AM EDT | 
                                              
                                                Minor
                                              
                                             The issue has been identified and a fix is being implemented.
                                             | about 1 hour | 
| Apr 21, 2025 03:26 PM EDT | 
                                              
                                                Major
                                              
                                             We are actively investigating
                                             | about 1 hour | 
| Apr 21, 2025 09:49 AM EDT | 
                                              
                                                Major
                                              
                                             Our e-signature service provider has reported slowness and disruptions in their service. We are w...
                                             | about 13 hours | 
 
    See what users are saying about Builder Prime issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.
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| Component | Status | 
|---|---|
| API | OK | 
| Integrations | OK | 
| Web and Mobile Apps | OK | 
Builder Prime is a project management tool that integrates eSignature, email delivery, calendar management, and accounting features for streamlined business operations.
Monitoring Builder Prime since November 2022
Tracking 18 Builder Prime services and regions
16 incidents in 2025
IsDown is a status page aggregator that monitors if Builder Prime and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when Builder Prime, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.
Every few minutes we go to the status page of Builder Prime (and 4,522+ other services) and check if they are experiencing issues. We collect the status and outage information of Builder Prime's 18 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.
Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Builder Prime and other services.
 
            IsDown checks Builder Prime official status page for major/minor outages or downtimes. A major outage is when Builder Prime experiences a critical issue that severely affects one or more services/regions. A minor incident is when Builder Prime experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Builder Prime outage, we send you an alert and update your dashboard and status page.
Builder Prime and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.
IsDown collects all information from the outages published in Builder Prime status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Builder Prime publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Builder Prime and all their 18 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor Builder Prime but also 4,522 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.
Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.
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                        Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Builder Prime and other services.
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                        IsDown integrates with 20+ tools. Connect the status of Builder Prime and 4,522 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.
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                        Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is Builder Prime down?'
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                        While Downdetector relies on user-submitted reports to detect Builder Prime outages, IsDown monitors Builder Prime's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:
| Features |   | Downdetector | 
|---|---|---|
| Official Builder Prime status page monitoring with real-time incident details. | ||
| Monitor 4,522+ services including Builder Prime in a single dashboard. | ||
| Instant Builder Prime outage alerts sent to Slack, Teams, PagerDuty, and more. | ||
| Combined monitoring of Builder Prime official status and user-reported issues. | ||
| Maintenance feed for Builder Prime | ||
| Granular alerts filtering by Builder Prime components and regions. | 
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Builder Prime isn't down. You can check Builder Prime status and incident details on the top of the page. IsDown continuously monitors Builder Prime official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Builder Prime is currently operational. You can check Builder Prime status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Builder Prime being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Builder Prime official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Builder Prime last outage was on October 14, 2025 with the title "Issues syncing with Outlook"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Builder Prime and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if Builder Prime is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Builder Prime's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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