bvoip Outage History

The bvoip MPP Zero Touch Provisioning Service experienced an issue that prevented physical devices from being automatically provisioned through the zero touch system. The Device Management & Provisioning Platform was affected for 29.4 hours. The team identified the problem and worked on a resolution that was expected to be completed the same day the issue was discovered.

Users experienced "User Not Found" errors when attempting to sign in to 1Stream via Unified SSO, affecting the 1Stream Integration Services and Control Multi-Tenant Management Portal for 2.5 hours. The issue was resolved by having users flush their DNS cache and restart their browser sessions.

The bvoip Control Portal in North America became inaccessible, preventing users with unified SSO and admin users from managing their accounts. The Multi-Tenant Management Portal was affected for 21 minutes. The issue was resolved as the team was already mid-resolution when the incident was reported.

The bvoip IQ Integration Portal experienced an error that prevented users from accessing several functions within the 1Stream Integration Services. The issue was identified as a problem affecting 1Stream IQ servers at the data center level. The incident lasted 35 minutes while the team worked on remediation.

bvoip experienced a Teams Direct Routing issue caused by a certification permissions problem, affecting users who rely on Microsoft Teams as their softphone. The service provider resolved the issue for accounts in Denver, Los Angeles, Vancouver, and Sydney, while accounts in other data centers were scheduled for overnight maintenance to avoid disrupting business hours. Users were advised to use alternative webclient, mobile, or desktop apps as backup options during the 26.3-hour incident.

A physical device registration issue occurred at bvoip's Sydney Data Center, preventing physical devices from registering while app-based traffic continued to function normally. The incident affected the SBC Layer and lasted 1.5 hours. The issue has been resolved, restoring full device registration capabilities.