CallTower Outage History

CallTower's Five9 service experienced degradation for 1.7 hours, causing call delays, audio issues, slow browser performance, and connection problems for affected customers. Multiple customers reported these issues, prompting CallTower to open a master case and investigate with Five9 engineering as a top priority. The service was restored to normal operation through coordination with Five9 Engineering, with a root cause analysis to be provided within three business days.

CallTower's CT Cloud Communicator Mobile service experienced widespread inbound and outbound call failures and login issues affecting multiple customers for 3.4 hours. The problem was identified as vendor-related and isolated to a specific affected system. CallTower Engineering resolved the issue by implementing a configuration change based on vendor guidance and continued monitoring to ensure full resolution.