Investigating Potential Issue

This incident has been resolved.

Session data is mostly restored. Session data is still delayed in the US-West areas.

We are seeing recovery in most of the affected areas and continue to monitor our systems. Session data is still delayed.

Our Salesforce integration has recovered. Delays in transcriptions, and email and text notifications are delayed but improving. Session data recovery continues.

Our Salesforce integration is delayed but improving. Transcriptions are delayed Email and text notification are delayed but improving. Session Data recovery still continues.

The issue has been identified and a fix is being implemented.

We are aware of issues currently affecting the indexing of tracking session data that might affect call routing that depends on the presence of that data. There will also be delays in this information showing in the call log and delayed indexing of the calls. Our technical parter is working on identifying the cause of the issue.