Outage in CallTrackingMetrics

Investigating Slowness

Resolved Minor
September 02, 2025 - Started 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are aware of reports of slowness affecting some areas of our platform. Our incident response team is actively investigating the issue to identify and resolve the cause as quickly as possible. We will provide further updates as more information becomes available. Thank you for your patience.

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 09/02/2025 08:27PM

This issue is resolved.

MONITORING 2 months ago - at 09/02/2025 07:58PM

We have identified the issue and deployed a fix. Our team is closely monitoring the systems to ensure stability. Customers may continue to experience temporary slowness with transcriptions and other background jobs; however, all pending tasks will process and catch up shortly. Thank you for your patience while we confirm full resolution.

INVESTIGATING 2 months ago - at 09/02/2025 07:23PM

We are aware of reports of slowness affecting some areas of our platform. Our incident response team is actively investigating the issue to identify and resolve the cause as quickly as possible. We will provide further updates as more information becomes available. Thank you for your patience.

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