Outage in CallTrackingMetrics
Unable to access app.calltrackingmetrics.com
Resolved MinorIncident Report
We are currently investigating this issue.
Components affected
CallTrackingMetrics Application AvailabilityNeed to monitor CallTrackingMetrics outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 7 hours ago - at 01/19/2026 11:47PM
This incident is resolved. We will publish an RFO (reason for outage) after further investigation.
MONITORING
about 8 hours ago - at 01/19/2026 10:56PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 8 hours ago - at 01/19/2026 10:55PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 9 hours ago - at 01/19/2026 10:22PM
We are currently investigating this issue.
Latest CallTrackingMetrics outages
Intermittent issues with softphone - 3 months ago
Upstream vendor outage affecting calls, texts, and forms - 3 months ago
Investigating Slowness - 5 months ago
Softphone agents are not being signaled of an inbound call - 6 months ago
Investigating issue with site availability and delayed jobs - 6 months ago
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