Intermittent issues with softphone

This incident has been resolved.

We are seeing full recovery. We are still processing call recordings and transcriptions.

We are continuing to see recovery. Call recordings and transcriptions will be delayed for some time. We will continue to post updates.

Our upstream vendors continue to make progress. However, some services are still partially degraded.

CTM services are still affected by our upstream vendors. We are monitoring their progress and we will continue to post updates.

We are still monitoring the progress of our upstream vendors.

Our upstream vendors are providing updates as they work to resolve network issues affecting CTM services.

Our upstream vendors continue to try and recover from the previous outages. There are significant API and network issues that continue to affect CTM services.

Upstream vendors continue to have issues affecting CTM services. We will continue to monitor and post updates.