Outage in CallTrackingMetrics
Intermittent issues with softphone
Resolved MajorIncident Report
Upstream vendors continue to have issues affecting CTM services. We will continue to monitor and post updates.
Components affected
CallTrackingMetrics Incoming Phone Calls CallTrackingMetrics Incoming Text Messages CallTrackingMetrics Incoming Client Calls CallTrackingMetrics Twilio Outgoing SMS CallTrackingMetrics Outgoing Phone Calls CallTrackingMetrics Twilio Outgoing MMS CallTrackingMetrics Softphone CallTrackingMetrics Outgoing Client Calls CallTrackingMetrics Twilio Incoming MMS CallTrackingMetrics Twilio Client MobileNeed to monitor CallTrackingMetrics outages?
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 10/20/2025 11:31PM
This incident has been resolved.
MONITORING
3 months ago - at 10/20/2025 08:38PM
We are seeing full recovery. We are still processing call recordings and transcriptions.
MONITORING
3 months ago - at 10/20/2025 07:12PM
We are continuing to see recovery. Call recordings and transcriptions will be delayed for some time. We will continue to post updates.
MONITORING
3 months ago - at 10/20/2025 07:00PM
Our upstream vendors continue to make progress. However, some services are still partially degraded.
MONITORING
3 months ago - at 10/20/2025 05:52PM
CTM services are still affected by our upstream vendors. We are monitoring their progress and we will continue to post updates.
MONITORING
3 months ago - at 10/20/2025 05:10PM
We are still monitoring the progress of our upstream vendors.
MONITORING
3 months ago - at 10/20/2025 04:26PM
Our upstream vendors are providing updates as they work to resolve network issues affecting CTM services.
MONITORING
3 months ago - at 10/20/2025 02:53PM
Our upstream vendors continue to try and recover from the previous outages. There are significant API and network issues that continue to affect CTM services.
MONITORING
3 months ago - at 10/20/2025 02:20PM
Upstream vendors continue to have issues affecting CTM services. We will continue to monitor and post updates.
Latest CallTrackingMetrics outages
Unable to access app.calltrackingmetrics.com - about 9 hours ago
Upstream vendor outage affecting calls, texts, and forms - 3 months ago
Investigating Slowness - 5 months ago
Softphone agents are not being signaled of an inbound call - 6 months ago
Investigating issue with site availability and delayed jobs - 6 months ago
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