Outage in CallTrackingMetrics
Upstream vendor outage affecting calls, texts, and forms
Resolved MajorIncident Report
Our investigation confirms that several CTM services are affected due to an outage with an upstream vendor. This includes failed inbound and outbound calls, text messages, and form submissions. There is no ETA for full resolution at this time. We will continue to monitor the situation closely and provide updates as new information becomes available.
Components affected
CallTrackingMetrics Twilio Outgoing MMS CallTrackingMetrics Outgoing Client Calls CallTrackingMetrics Twilio Outgoing SIP Calls CallTrackingMetrics Outgoing Phone Calls CallTrackingMetrics Incoming Client Calls CallTrackingMetrics Incoming Phone Calls CallTrackingMetrics Twilio Outgoing SMS CallTrackingMetrics Twilio Incoming MMS CallTrackingMetrics Incoming Text MessagesNeed to monitor CallTrackingMetrics outages?
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 10/20/2025 12:58PM
This incident has been resolved.
MONITORING
1 day ago - at 10/20/2025 11:32AM
We are seeing recovery of services. We will continue to monitor and provide updates.
MONITORING
1 day ago - at 10/20/2025 10:37AM
Our upstream provider has reported progress toward recovery, and we are seeing partial improvements in some CTM services.
MONITORING
1 day ago - at 10/20/2025 10:15AM
Our investigation confirms that several CTM services are affected due to an outage with an upstream vendor. This includes failed inbound and outbound calls, text messages, and form submissions. There is no ETA for full resolution at this time. We will continue to monitor the situation closely and provide updates as new information becomes available.
Latest CallTrackingMetrics outages
Intermittent issues with softphone - about 23 hours ago
Investigating Slowness - about 2 months ago
Softphone agents are not being signaled of an inbound call - 3 months ago
Investigating issue with site availability and delayed jobs - 3 months ago
Transcriptions are delayed - 3 months ago
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