Outage in CallTrackingMetrics
Upstream vendor outage affecting calls, texts, and forms
Resolved MajorIncident Report
Our investigation confirms that several CTM services are affected due to an outage with an upstream vendor. This includes failed inbound and outbound calls, text messages, and form submissions. There is no ETA for full resolution at this time. We will continue to monitor the situation closely and provide updates as new information becomes available.
Components affected
CallTrackingMetrics Incoming Phone Calls CallTrackingMetrics Incoming Text Messages CallTrackingMetrics Incoming Client Calls CallTrackingMetrics Twilio Outgoing SMS CallTrackingMetrics Outgoing Phone Calls CallTrackingMetrics Twilio Outgoing MMS CallTrackingMetrics Outgoing Client Calls CallTrackingMetrics Twilio Incoming MMS CallTrackingMetrics Twilio Outgoing SIP CallsNeed to monitor CallTrackingMetrics outages?
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 10/20/2025 12:58PM
This incident has been resolved.
MONITORING
3 months ago - at 10/20/2025 11:32AM
We are seeing recovery of services. We will continue to monitor and provide updates.
MONITORING
3 months ago - at 10/20/2025 10:37AM
Our upstream provider has reported progress toward recovery, and we are seeing partial improvements in some CTM services.
MONITORING
3 months ago - at 10/20/2025 10:15AM
Our investigation confirms that several CTM services are affected due to an outage with an upstream vendor. This includes failed inbound and outbound calls, text messages, and form submissions. There is no ETA for full resolution at this time. We will continue to monitor the situation closely and provide updates as new information becomes available.
Latest CallTrackingMetrics outages
Unable to access app.calltrackingmetrics.com - about 9 hours ago
Intermittent issues with softphone - 3 months ago
Investigating Slowness - 5 months ago
Softphone agents are not being signaled of an inbound call - 6 months ago
Investigating issue with site availability and delayed jobs - 6 months ago
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