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This incident has been resolved.
We are seeing recovery of services. We will continue to monitor and provide updates.
Our upstream provider has reported progress toward recovery, and we are seeing partial improvements in some CTM services.
Our investigation confirms that several CTM services are affected due to an outage with an upstream vendor. This includes failed inbound and outbound calls, text messages, and form submissions. There is no ETA for full resolution at this time. We will continue to monitor the situation closely and provide updates as new information becomes available.
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