Outage in CallTrackingMetrics
Softphone agents are not being signaled of an inbound call
Resolved Minor
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Outage Details
We are currently investigating an issue where Softphone agents are not being signaled for an inbound call. All technical resources are dedicated to solving this issue.
Components affected
CallTrackingMetrics Incoming Phone CallsLatest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 08/06/2025 03:00PM
This incident has been resolved.
MONITORING
about 1 month ago - at 08/06/2025 02:18PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 1 month ago - at 08/06/2025 02:02PM
We have identified the cause of the issue and are working on a solution.
INVESTIGATING
about 1 month ago - at 08/06/2025 02:00PM
We are currently investigating an issue where Softphone agents are not being signaled for an inbound call. All technical resources are dedicated to solving this issue.
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