Outage in CallTrackingMetrics
Investigating issue with site availability and delayed jobs
Resolved Minor
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Outage Details
We are currently investigating this issue.
Components affected
CallTrackingMetrics Outgoing Phone Calls CallTrackingMetrics Incoming Client Calls CallTrackingMetrics Twilio Outgoing SMS CallTrackingMetrics Twilio WebRTC CallTrackingMetrics Incoming Phone Calls CallTrackingMetrics Incoming Text Messages CallTrackingMetrics Outgoing Client Calls CallTrackingMetrics Twilio Outgoing SIP Calls CallTrackingMetrics Application AvailabilityLatest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 07/29/2025 11:54AM
This incident has been resolved.
MONITORING
3 days ago - at 07/28/2025 09:46PM
We are still working to clear delayed transcriptions.
MONITORING
3 days ago - at 07/28/2025 08:37PM
We are continuing to monitor delayed transcriptions.
MONITORING
3 days ago - at 07/28/2025 07:03PM
We’ve resolved the majority of the delays affecting service earlier today. While some residual disruptions may still occur, these are expected to taper off throughout the afternoon.
Thank you for your patience and continued support.
MONITORING
3 days ago - at 07/28/2025 05:35PM
We are still monitoring the backlog of jobs including transcriptions.
MONITORING
3 days ago - at 07/28/2025 04:25PM
Mitigation in place. Delays in analytics and transcriptions are being addresssed.
IDENTIFIED
3 days ago - at 07/28/2025 03:55PM
Issue identified and being mitigated.
INVESTIGATING
3 days ago - at 07/28/2025 03:48PM
We are currently investigating this issue.
Latest CallTrackingMetrics outages
Transcriptions are delayed - 9 days ago
Investigating Potential Issue of Slowness in the CTM Call Log - about 1 month ago
Intermittent issues with voice services. - 4 months ago
Investigating Potential Issue - 8 months ago
Investigating Potential Issue - 11 months ago
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