Outage in Candid Health
Longer claim submission wait times
Resolved MinorIncident Report
We are experiencing an unusually high volume of claim submissions which may cause new submissions to take longer than normal. We are adding system resources to work through the backlog and bring down submission times.
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 10/29/2025 06:31PM
All delays in claim submission have been resolved. Claim submission should be operating normally.
MONITORING
6 months ago - at 10/29/2025 03:38PM
Our system throughput has improved and will update here when all systems are caught up.
INVESTIGATING
6 months ago - at 10/29/2025 11:58AM
We are experiencing an unusually high volume of claim submissions which may cause new submissions to take longer than normal. We are adding system resources to work through the backlog and bring down submission times.
Latest Candid Health outages
Data exports and in-app reporting unavailable - 2 days ago
Some rules engine runs failing - 23 days ago
Financials are taking longer to post to claims than expected - about 1 month ago
Issues with Stripe POS Payments - about 1 month ago
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