Outage in Candid Health

Issues with Stripe POS Payments

Resolved Minor

March 06, 2026 - Started about 22 hours ago - Lasted about 8 hours
Official incident page

Incident Report

Summary AI Generated

Candid Health experienced issues with Stripe POS payments that caused error messages to appear for users in the app. The incident affected the app's payment functionality for 7.6 hours. The issue was resolved after implementing a fix and monitoring the results.

We're aware of an issue impacting our Stripe POS payments, resulting in error messages for users in the app. We're investigating urgently and will share an update as soon as possible.

Components affected

Candid Health App

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Latest Updates ( sorted recent to last )

RESOLVED about 14 hours ago - at 03/06/2026 09:53PM

This incident has been resolved.

MONITORING about 18 hours ago - at 03/06/2026 05:42PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 22 hours ago - at 03/06/2026 02:23PM

We're aware of an issue impacting our Stripe POS payments, resulting in error messages for users in the app. We're investigating urgently and will share an update as soon as possible.

Latest Candid Health outages

Claim Submission Delays - about 22 hours ago

Rules Engine Slowness - 4 days ago

Bulk action and claim submission slowness - about 1 month ago

Intermittent failures on claim updates and encounters v4 API - about 2 months ago

Reports and Exports Delayed - about 2 months ago

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