Outage in Candid Health
"Something went wrong" error message on claim page
Resolved MajorIncident Report
A "Something went wrong" error message is appearing beneath the Non-Insurance Payers section of the claim page for some users. We are actively investigating.
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 08/21/2025 02:02PM
We have not received any further reports of issues and are marking this incident as resolved.
MONITORING
8 months ago - at 08/21/2025 01:26PM
The fix has been deployed. If you still see the "Something went wrong" error message, please refresh your browser or reload the page.
IDENTIFIED
8 months ago - at 08/21/2025 01:23PM
We have identified the root cause issue and are deploying a fix.
INVESTIGATING
8 months ago - at 08/21/2025 01:05PM
A "Something went wrong" error message is appearing beneath the Non-Insurance Payers section of the claim page for some users. We are actively investigating.
Latest Candid Health outages
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