Outage in CardConnect

Batch Summary Showing Incorrectly

Resolved Minor
September 20, 2024 - Started 2 months ago - Lasted 27 days
Official incident page

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Outage Details

We have identified an issue with emailed batch summaries that is causing them to show an incorrect amount. The correct amount can be found on Cardpointe.com under the Reporting tab. This is actively being worked on. Updates will be provided as we have them.
Components affected
CardConnect CardPointe Desktop
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/17/2024 01:11PM

This incident has been resolved.

MONITORING about 2 months ago - at 10/02/2024 02:41PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 months ago - at 09/23/2024 12:42PM

We are continuing to work on a fix for this issue.

IDENTIFIED 2 months ago - at 09/20/2024 03:11PM

We have identified an issue with emailed batch summaries that is causing them to show an incorrect amount. The correct amount can be found on Cardpointe.com under the Reporting tab.
This is actively being worked on.
Updates will be provided as we have them.

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