Outage in CardConnect

Batch Summary Showing Incorrectly

Minor
September 20, 2024 - Started 8 days ago
Official incident page

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Outage Details

We have identified an issue with emailed batch summaries that is causing them to show an incorrect amount. The correct amount can be found on Cardpointe.com under the Reporting tab. This is actively being worked on. Updates will be provided as we have them.
Components affected
CardConnect CardPointe Desktop
Latest Updates ( sorted recent to last )
IDENTIFIED 5 days ago - at 09/23/2024 12:42PM

We are continuing to work on a fix for this issue.

IDENTIFIED 8 days ago - at 09/20/2024 03:11PM

We have identified an issue with emailed batch summaries that is causing them to show an incorrect amount. The correct amount can be found on Cardpointe.com under the Reporting tab.
This is actively being worked on.
Updates will be provided as we have them.

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